FAQs

Yes, within the Port Douglas region.

We have a 24-hour cancellation and amendment policy. If you’re concerned about the weather forecast, please contact our team to discuss your booking options. Weather and sea conditions can vary, and our team can advise you on what to expect.

Marine stingers are jellyfish that may be present in the water during the warmer months. We provide lycra stinger suits for all guests to wear, generally from November to May. The exact dates can vary depending on conditions. 

Wetsuits are available for guests who would like to wear them during the cooler months, usually from June to October. Availability dates may vary depending on seasonal conditions.

You don’t need to be a strong swimmer to enjoy snorkelling, but you do need some swimming ability. We have flotation devices available for additional support and comfort in the water.

For safety reasons, guests who cannot swim are generally not permitted to enter the water to snorkel. Our crew can discuss your swimming ability with you before entering the water.

Yes, we have swim vests available for children and a selection of life jackets for adults. If you feel you need a life jacket, our crew will discuss your swimming ability with you to assess whether it’s safe for you to enter the water.

Children of all ages are welcome on our trips. The most suitable experience will depend on your children’s ages, confidence in the water, and what your family would like to do. Out team can help you choose the best tour for your family. 

No, due to limited space on board and safety considerations, prams and baby carriages are not permitted on our vessels.

Seasickness affects everyone differently and can depend on sea conditions. If you start feeling unwell during your cruise, please let our friendly crew know. They can offer advice to help you feel more comfortable. Getting some fresh air and looking towards the horizon may also help.

If you’re prone to motion sickness, we recommend taking suitable travel sickness medication before departure.

Yes, we have a range of prescription snorkelling masks available on board. Our crew can help you find the most suitable option that works best for you.

No, hot showers are not available on board. We do have a cold-water hose that guests can use to rinse off after swimming or snorkelling.

We don’t provide internet or Wi-Fi on board. Some mobile reception may be available during much of the trip, depending on your location and mobile provider.

We carry fewer guests than our vessels are licensed for to provide a more personal experience. Our maximum guest numbers are 33 on Low Isles trips, 60 on Outer Reef trips and 45 on our Sunset Sail.

Low Isles is 8.5 nautical miles from Port Douglas, while MacKay Cay on the Outer Great Barrier Reef is 28 nautical miles away.

Our Low Isles and Sunset Sail trips offer pure sailing experiences when there is sufficient wind. Our Outer Reef cruises combine sailing and motoring.

Yes, fresh drinking water is available throughout each tour.

Most dietary requirements can be accommodated, including vegetarians, vegans, and dairy-free options. Please let our team know about your dietary requirements before your trip so we can make the necessary arrangements.

Unfortunately, our sailing catamarans are not wheelchair accessible due to their layout and design. 

Smoking and vaping are not permitted on any of our vessels. On Low Isles trips, there is a designated smoking area on the island.

Yes. While coral bleaching has affected parts of the Great Barrier Reef, which stretches for more than 2,000km there is still an incredible variety of marine life to discover. Depending on conditions, you may see colourful corals, reef fish, turtles, giant clams and more. Our team can help you choose the reef experience that best suits your interests. 

Yes, we recommend booking in advance, particularly during peak travel periods. We keep our guest numbers relatively small and popular tours can sell out. 

Reef shoes are not required. Guests go barefoot on board our vessels and wear fins when in the water. If you’re joining a guided island walk at Low Isles, you may wish to bring sandals or shoes. Walking directly on the reef is not permitted.

Not at all. The reef sites we visit are relatively shallow with plenty of coral and marine life visible close to the water’s surface. There are also deeper sections where confident snorkellers can duck-dive if they wish, but you can enjoy an excellent reef experience while snorkelling at the surface.